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January 15 - 18, 2019
JW Marriott, Nashville, TN

Heidi Munc

AVP, User Experience

12:00 PM

+ Facilitate cross-functional design thinking workshops to elevate empathy
+ Address operational challenges while remaining customer-centric
+ Deliver cost savings in tandem with excellent experiences in the contact center

8:20 AM Holistic Cx Panel Bridge The Siloes Of Experience Design And Delivery

Customer experience lives so far and beyond the contact center or customer functions, culminated as the sum of all touchpoints a user or customer has with an
organization. These interactions are shaped by the C-level, operations, organizational development, experience design, and of course, customer titles of all types.
This panel takes a holistic view of the customer journey, examining unique enterprise functions, how the influence customer experience, and most importantly
how they strive to collaborate with those affecting holistic touch points.

Check out the incredible speaker line-up to see who will be joining Heidi.

Download The Latest Agenda