Jim Iyoob is the Chief Customer Officer for Etech Global Services. He has responsibility for Etech’s strategy, marketing, business development, IT, program implementation, operational excellence and product development across all of Etech’s existing lines of business – Etech, Etech Insights, ETS & Etech Social Media Solutions. He is passionate, driven, and an energetic business leader with a strong desire to remain ahead of the curve in outsourcing solutions and service delivery. Jim has 25 years of contact center outsourcing experience in domestic and offshore inbound, outbound, and social media. Jim has an impeccable track record of innovation and advanced business intelligence. He has also been instrumental in setting up services for the customers needing quick and apt solutions for their daily customer service needs. Jim has an exceptional understanding of the customers’ products, their requirements & processes, and a complete analysis in order to provide the right kind of solution. This has helped him develop, implement, and retain some of the most successful, award winning programs that deliver consistent ROI. The gained experience over the previous years has enabled him to be a subject matter expert for call center solutions.
Due to his level of expertise, Jim has been featured in numerous publications including CIO Review, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter by “Iwantitnow”. He has also co-authored two books, Quality Monitoring in a Contact Center: Making Sure Your Contact Center Works for Your Business and The Future of Contact Centers: Leveraging People, Processes & Artificial Intelligence.
Check out the incredible speaker line-up to see who will be joining Jim.