Head of Player Experience Operations Electronic Arts
John has been with Electronic
Arts (EA) since January of 2016. Prior to joining EA John was with Sears
Holdings as Divisional Vice President of eCommerce Customer Operations, and prior to that he spent more than 14 years at
Microsoft where he held several leadership roles including Sr. Director Global Customer Operations and
Sr. Director EMEA Consumer and Skype Global Support.
In his current role, John is
responsible for operational strategy, planning and implementation of technical
support and customer service in support of EA customers worldwide. Support is
delivered online, through Social Media and contact centers across EA's suite of
games. EA has two captive sites in Austin, Tx
and Galway, Ireland, six outsourced sites and supports customers in 19
John received his Bachelor’s
Degree in Education from the University of Nevada-Las Vegas, and was a
Distinguished Graduate from the US Air Force Leadership School.
John lives in Austin, Tx with his wife Lorrie and enjoys traveling, cycling, and anything
involving water in the hot summer months.