Live Chat Software
January 15 - 18, 2019
JW Marriott, Nashville, TN

Kelly Steele


VP Customer Experience
Freddie Mac


11:20 AM CX as a Shared Service: Address the “How” of Integrating Customer Experience Organization-Wide

+ How to “build” and “do” customer experience real time as your team takes shape
+ Incremental steps to gaining long term buy-in as an organizational resource
+ Create the perception of human centered design as a best practice for projects and innovation


Check out the incredible speaker line-up to see who will be joining Kelly.

Download The Latest Agenda