January 15 - 18, 2019
JW Marriott, Nashville, TN

Kevin Bottoms


Global VP, Business Development
TELUS International


10:50 AM Capturing Customer Journeys through Service Blueprinting

+ How service blueprinting can bridgeVOC and the internal organization
+ Mitigate pain points with VOC data, blueprints and six sigma methods

1:30 PM Capturing Customer Journeys through Service Blueprinting

+ How service blueprinting can bridge VOC and the internal organization
+ Mitigate pain points with VOC data, blueprints and six sigma methods


Check out the incredible speaker line-up to see who will be joining Kevin.

Download The Latest Agenda