January 15 - 18, 2019
JW Marriott, Nashville, TN

Kris Crichton


VP Sales and Account Management,
Equifax


9:00 AM Project Analysis Implementing a Kcs Platform For Content Management

Equifax has worked hard to reinvent their external content management strategy to provide a much stronger knowledge base to their customers. Furthermore, Kris has worked to hone a framework to narrow the feedback loop between reasons driving calls and the content to solve those questions in a content-based, self
service fashion. In this interview, learn more about how Kris implemented a KCS platform for content management:
● Transform knowledge management and processes for both speed and efficiency
● Drive self service actions for both employees and customers
● Unify front end and back end knowledge management solutions

2:40 PM The Customer Success Manager: Focus on CX to Drive Recurring Revenue

+ Narrow feedback loops between product and sales teams
+ Remove siloes across units with consistent VOC collection methods
+ Build a centralized organizational structure for customer success


Check out the incredible speaker line-up to see who will be joining Kris.

Download The Latest Agenda