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January 15 - 18, 2019
JW Marriott, Nashville, TN

Laura Ladd


Director, Finance and Administration
Vanderbilt University Medical Center


9:00 AM VANDERBILT UNIVERSITY MEDICAL CENTER

Vanderbilt University Medical Center is a comprehensive health care facility dedicated to patient care, research, and biomedical education. A significant portion of the organization’s ambulatory visits are scheduled by an offsite contact center known as Care Connections. With over 4 million annual calls, this 300 person team is responsible for connecting patient to care within primary, specialty, and procedural services across the organization. Care Connections is part of the Patient Access Services department. The vision of Patient Access Services is to provide patientcentered, barrier-free access to care.


Check out the incredible speaker line-up to see who will be joining Laura.

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