Live Chat Software
January 15 - 18, 2019
JW Marriott, Nashville, TN

Leigh Roach


Customer Service Manager
Johnston & Murphy


2:00 PM


2:05 PM How to Raise the Bar on Agent Retention

+ The secret behind Johnston & Murphy’s 90% retention rate
+ Critical items to keep employees happy
+ How recruitment and onboarding ties forms the retention foundation


Check out the incredible speaker line-up to see who will be joining Leigh.

Download The Latest Agenda