January 15 - 18, 2019
JW Marriott, Nashville, TN

Lora Ann Lutts


Manager Call Center Training and Quality Assurance
Kroger


10:50 AM How to Train Brand Voice in the Contact Center

+ How to develop agents to be brand ambassadors through every customer interaction
+ How to manage training requirements across a myriad of customer support functions including outsourcing partners

1:30 PM How to Train Brand Voice in the Contact Center

+ How to develop agents to be brand ambassadors through every customer interaction
+ How to manage training equirements across a myriad of customer support functions including outsourcing partners


Check out the incredible speaker line-up to see who will be joining Lora Ann.

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