Live Chat Software
January 15 - 18, 2019
JW Marriott, Nashville, TN

Mark Killick


VP, Care
Grubhub


10:50 AM Empower Agents Through Experience Engineering

  • How can you get agents comfortable with building customer experiences
  • Four-phase training module around experience engineering

1:30 PM Empower Agents Through Experience Engineering

  • How can you get agents comfortable with building customer experiences
  • Four-phase training module around experience engineering


Check out the incredible speaker line-up to see who will be joining Mark.

Download The Latest Agenda