Live Chat Software
January 15 - 18, 2019
JW Marriott, Nashville, TN

Marvie Wright


Director of Sales/Leadership Training
Qualfon


10:50 AM Speech Analytics: Metrics Built to Enhance Individual Agent Performance

  • Identify improvement opportunities down to the agent level
  • Analyze individual performance to provide supervisors visibility in large teams

1:30 PM Speech Analytics: Metrics Built to Enhance Individual Agent Performance

  • Identify improvement opportunities down to the agent level
  • Analyze individual performance to provide supervisors visibility in large teams


Check out the incredible speaker line-up to see who will be joining Marvie.

Download The Latest Agenda