SVP, Director of Customer Experience
+ Optimize multi-channel servicing strategies to meet customers in preferred channel
+ Integrate best-in-class tools and techniques for collecting actionable customer feedback
+ Collaborate with business partners to action insights
Customer experience lives so far and beyond the contact center or customer functions, culminated as the sum of all touchpoints a user or customer has with an
organization. These interactions are shaped by the C-level, operations, organizational development, experience design, and of course, customer titles of all types.
This panel takes a holistic view of the customer journey, examining unique enterprise functions, how the influence customer experience, and most importantly
how they strive to collaborate with those affecting holistic touch points.