January 15 - 18, 2019
JW Marriott, Nashville, TN

Nate Brown


Director of Customer Experience
UL EHS Sustainability


1:30 PM Strengthen the Foundational Pillars of the Customer Function

CX + EX: Designing Customer Experiences to Optimize Employee Efficiency
+ Transform employees into a VOC your voice of the customer engine
+ Seamlessly Integrate feedback from agents into product improvements
+ Manage the transforming customer service roles evolution in today’s experience economy


Check out the incredible speaker line-up to see who will be joining Nate.

Download The Latest Agenda