Head of Business Strategy, Customer Service Management
8:15 AM WORKSHOP A: Evaluation Digital Transformation Readiness with the Customer Service Maturity Assessment
Today, customers have more choice: more products to choose from, more devices and channels over which to seek customer service. What they don’t have
is patience – and customers leave you if their experiences are not in-line with expectations.
This workshop will help benchmark your operations against customer service best practices. The results will help prioritize investments in strategy, process re-engineering and technologies for loyalty-creating customer experiences.