A passionate and dedicated advocate of creating and expanding extraordinary customer experiences, I am a seasoned service and operations professional with over ten years of work in multiple industries. During this time, I have established myself as a tireless customer advocate, have built and enhanced support organizations and increased customer satisfaction and brand loyalty along the way.
I have developed the proven ability to engage large, remote, distributed, and in-house teams and lead them to improved performance and reliability. An unapologetic spreadsheet junkie, I also love data, numbers, and metrics as the access to making a positive and profound difference with everything I do.
I have worked with and implemented multiple back-end systems to ensure customer success through operational excellence, including Zendesk, Five9, 8x8, Talkdesk, and Netsuite. Additionally, I have worked in multiple areas of several companies, giving me a unique perspective and ability to contribute in human resources, administration, finance, and product management.
Check out the incredible speaker line-up to see who will be joining Samuel.