Live Chat Software
January 15 - 18, 2019
JW Marriott, Nashville, TN

Shannon Martin


Senior Director, Global Customer Experience Operations
HomeAway


10:50 AM How to Develop a Model to Action Contact Propensity Analytics

+ Connect contact propensity to product usability
+ Integrate predictive analysis into customer interactions

3:30 PM How to Develop a Model to Action Contact Propensity Analytics

+ Connect contact propensity to product usability
+ Integrate predictive analysis into customer interactions


Check out the incredible speaker line-up to see who will be joining Shannon.

Download The Latest Agenda