January 15 - 18, 2019
JW Marriott, Nashville, TN

Vijay Thacker


Managing Director, Customer Service Operations
Evolent Health


4:40 PM A Unified Vision of Success: Nuances of Managing Multiple Global Contact Center Operations

+ Create centralized center for managing metrics
+ Understand the nuances of individual challenges per each contact center
+ Unite vision of goals, priorities, and metrics to all leaders


Check out the incredible speaker line-up to see who will be joining Vijay.

Download The Latest Agenda