Fonolo provides call-back software for the call center. Your customers will never wait on hold again, regardless of where the conversation begins – web, mobile or inbound call.
Our cloud-based technology allows for easy integration with minimal impact to your call center and existing processes. An optional on-premise appliance can also be added to comply with strict security requirements.
Fonolo's In-Call Rescue solution gives customers the option to "press 1 to get a call-back from the next agent", while our web and mobile solutions allow them to request a call-back without having to call you first.