A privately-held, American-owned company, Pipkins, Inc. was founded in 1983. Headquartered in St. Louis, Missouri, the firm has become the leading supplier of workforce management software and services to the contact center industry, providing sophisticated forecasting and scheduling technology for front and back office, at-home/offsite workers, etc. For 30+ years, Pipkins has consistently created and delivered superior workforce management products for contact centers of all sizes. Pipkins’ boasts 13 industry-first applications with solutions that are 3-5 years ahead of the curve. Today, Pipkins’ systems forecast, plan and schedule more than 300,000 agents in over 500 locations across all industries worldwide.