January 22-25, 2018
New Orleans

twilio

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Discount Code: Receive 20% off conference registration using your custom discount code: 18CCW_TWILIO

Website:
www.twilio.com

About Twilio

Twilio is changing communications forever, empowering software people to build the future. We virtualize all the infrastructure needed - hardware, software, carrier connectivity, and phone numbers - in a cloud-based, on-demand, global environment, exposed through a simple-to-use communications API platform. We make it easy to bring voice, messaging and VoIP into any applications (web, mobile or other). The result is modern communications solutions: cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused. And with Twilio you get completely transparent, pay-as-you go pricing and global connectivity with round the corner quality.

Sneak Peek: 2017 CCW Conference & Expo Agenda

Are you excited? CCW is back and thrilled to share a sneak peek of what you can expect this June. Some of the top highlights include:

  • Gamechanger Keynote: Peter Guber, Chairman & CEO, Mandalay Entertainment Group
  • Keynotes from the Disney Institute, MGM Resorts, Safelite Group and more!
  • New "Chief Fun Officer"
  • CCW Bookstore
  • A newly designed awards gala 2.0

Complete the form below and download the sneak peek for 2017 or request a copy via email

16th Annual Call Center Week Post Show Executive Report

The 2015 Post Event Executive Report from our flagship event, Call Center Week this past June, details exclusive interviews with experts who have intimate knowledge of our five themes: 1.) Creating a Winning Culture 2.) Customer-Centricity & Experience 3.) Training, Empowering & Engaging Agents 4.) Technology and 5.) Personalization. 

Whitepapers

Executive Report on Performance: Metrics, Agents & Operations

To truly understand the strategies, initiatives, and technologies businesses will implement in their effort to improve contact center performance, we need an explicit understanding of their priorities.  We need to know how much better today’s contact centers want to become in achieving a myriad of business-centric and customer-centric outcomes.

Next-Generation Customer Engagement: It’s About Connections

In this age of customer centricity, we constantly hear talk about the need for a personalized, integrated, consistent, omni-channel and journey-driven customer experience. 

Executive Report on Contact Center Technology

Front-line employees may be the face of the business, but it is technology that enables them to present that face to customers.  It is technology that helps them successfully engage.